Sacramento County Superior Court saves money and improves IT efficiency with AD360

Business challenges

Need for a consolidated solution: With the Sacramento County Superior Court deploying point solutions to manage its IT environment, its IT team was looking for a bundled solution that enabled them to manage their IT environment within a single console.

The Problem:

Kimberley Lewis, IT analyst at Sacramento County Superior Court, highlighted that a major operational hurdle faced by her team was the absence of a consolidated solution that performed Active Directory (AD) management and security tasks from a single console. To implement a single console for their day-to-day operations, the organization opted for AD360, ManageEngine's identity and access management solution.

The outcome

AD360 carried the wind of change to Sacramento County Superior Court by centralizing management and streamlining essential IT processes, such as delegation of administrative tasks. Kimberley said that "[With AD360], we're able to have our technicians, at a lower level, be able to handle a lot of the requests that we had more skilled technicians doing. So that really does save us money because we're able to delegate [IT tasks] to technicians where we couldn't before." Moreover, AD360's Exchange server reporting module provided critical reports that proved to be crucial for the court's Exchange environment upgrade, marking a pivotal achievement in their IT roadmap.

Sacramento County Superior Court's endorsement of AD360 and the onboarding services it received to implement the solution within their IT ecosystem was exemplified by Kimberley Lewis' perfect rating of 10. This rating reflects the impact of the solution on optimizing court operations and enhancing efficiency while maintaining stringent security standards.

About ManageEngine AD360

AD360 is an integrated identity and access management (IAM) solution for managing user identities, governing access to resources, enforcing security, and ensuring compliance. From user provisioning, self-service password management, and Active Directory change monitoring, to single sign-on (SSO) for enterprise applications, AD360 helps you perform all your IAM tasks with a simple, easy-to-use interface. With AD360, you can just choose the components you need and start addressing IAM challenges across on-premises, cloud, and hybrid environments from within a single console. For more information, visit www.manageengine.com/active-directory-360/.